We have a 14-day UK Return Policy and a 21-day International Return Policy, which means you have either 14 or 21 days after receiving your order to return an item in your order to us for a refund or exchange (please note: International return requests must still be made within 14 days of receipt). For our full Return Policy information & instructions on how to exchange or return an item, please see below!

Please note - all sales are final for any items bought on sale and we are unable to offer returns or exchanges. 

 

Items Eligible for a Return
Items purchased directly from www.limbofashion.co.uk can be returned and issued with a refund, or alternatively exchanged, provided they arrive at our address within 14 days of delivery (21 days of delivery for international orders) and meet all other returns terms and conditions stated. Items returned after this period will not be eligible for a refund or exchange and there will be a charge for returning the goods to the customer. Please note for returns, we can only refund the original cost of the item, not any postage costs. *Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded. If a customer would like to return part of an order which originally included a free gift at checkout, should the returned items make the total order value less than the threshold required to receive the gift, this must also be returned. If this is not returned with other items, please note the value of this item will be deducted from any refund issued for the order.

LIMBO accepts unwashed, unworn and undamaged garments in their original packaging. Every aspect of the garment must be free from both signs of wear and personal odor/perfume. Items used for styling or any other form of content before returning will not be applicable for a refund. All items will be inspected upon return by our team and it is at their discretion on whether the item is suitable for return. They must be unused and in the same condition as you received them, this includes being folded and placed in any garment bags that items may have been received in and with any tags or accessories still attached. Any purchases of sale items are not returnable and will not be applicable for a refund or exchange. This includes any items purchased from our sample sales which - as stated when purchased - are final and are unable to be returned or exchanged. Any goods returned to us that do not meet our returns and exchange policy requirements or are in an unsuitable condition will not be eligible for a refund or exchange and will be returned to the sender at the cost of the customer. *Please note we cannot accept returns on swimwear if the hygiene seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. 

Exchanges and Returns Instructions

HOW TO START AN EXCHANGE:

Exchanges can be made for the same item in a different size provided they meet all terms and conditions of our returns and exchanges policy. All postage for exchanges is the responsibility of the customer. Upon requesting an exchange, the team will email you further instructions on how to exchange an item including return address details. Please send all returns parcels via tracked mail as we cannot be held responsible for any lost items. We recommend checking whether your preferred size is in stock on www.limboncl.store before requesting an exchange, if it’s not feel free to send us an email regarding restock dates and we’ll be more than happy to help.

To start an exchange for your order please:
Contact us via email at mitch@limbofashion.co.uk with the subject field: EXCHANGE REQUEST and include your-
a) order number b) full name c) original delivery address d) the item you’d like to exchange e) the new size you’re requesting
so we can deal with your request as quickly as possible.

For international returns (orders returned from outside of the UK) please ensure the parcel is marked as “returned goods” on any necessary customs or postal forms. Failure to do so may delay the issue of any refund, or result in the shipment being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from the refund due. 

HOW TO START A RETURN:

Returns can be made for any item provided they meet all terms and conditions of our returns and exchanges policy. All postage for returns is the responsibility of the customer. Upon requesting a return, the team will email you further instructions on how to return an item including return address details. Please send all returns parcels via tracked mail as we cannot be held responsible for any lost items.

To start a return for your order please:
Contact us via email at refund@limboncl.store with the subject field: RETURN REQUEST and include your-
a) order number b) full name c) original delivery address d) the item(s) you’d like to return
so we can deal with your request as quickly as possible.

For international returns (orders returned from outside of the UK) please ensure the parcel is marked as “returned goods” on any necessary customs or postal forms. Failure to do so may delay the issue of any refund, or result in the shipment being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from the refund due.

Refunds 
After a return or exchange has been requested and any item(s) has been returned to us, customers will receive a refund notification via email within 7 working days of the return parcel being received, checked and confirmed as applicable for a refund. This will confirm a refund has been issued. Please note, refunds may take up to 5-10 days to process. This is out of our control and is dependent on the original payment method used.

Currency Conversion Refund Payments
Customers are able to pay for their order at www.limboncl.store in their selected chosen currency. Please note, refunds are processed in GBP (£) so the final amount paid out may show in selected currency as varying from the original payment amount. This is out of our control and is only applicable if the conversion rate has altered during the period between the refund and the original payment date.

Exceptions / non-returnable items
If have any queries regarding whether an item on our website is eligible for a return, please contact us at refund@limboncl.store before purchasing. Unfortunately, we cannot accept returns or refunds on gift cards.

Return / exchange requests made outside of the given time-frame
Requests for either a return or exchange that are made outside of the given time-frame will not be permitted. Should such a request be made due to a product fault, the final decision will be at the sole discretion of the team. If an exception is made under these terms, we will only ever be able to offer an exchange for the same product or store credit to the value of the item(s) in question.

 

Product issue or damage
On the rare occasion that there is ever any sort of issue, factory fault or damage found on an item, you must get in touch as soon as you receive the product to inform us so we can evaluate the issue and make it right. If you do not get in touch immediately before the item has been worn, we are unable to take responsibility for any damage that may occur.

Delivery Issues
Please note, parcels can sometimes be delayed by factors out of our control such as customs or processing centre delays. The estimated delivery times we provide are therefore not a guaranteed delivery period and should only be viewed as an estimate. We are unfortunately unable to offer any form of refund for missed or delayed delivery estimate windows.  Once items are marked as delivered, we are not responsible for any subsequent loss or damage - this is deemed the customers' responsibility.  By purchasing from www.limboncl.store you are agreeing to the terms as outlined on this page and anywhere else defined on the site.

Contact
If you have any questions about our Refund Policy or to start a return or exchange, please get in touch with us via email at refund@limboncl.store